Text Analytics Can Help Businesses Soothe Upset Callers
An Ernst & Young report says that text analytics and voice-recognition software can help customer-service reps solve problems instead of trying to cross-sell an unhappy caller.
View Article5 tools and techniques for text analytics
There’s a proliferation of unstructured data on the Net and coming into customer call centres. But manually going through the haystack to find the needle is an insurmountable, unrealistic task to...
View ArticleHow Lenovo uses text analytics for product quality and design
Multiple online sites and call centres offer a rich source of data to extract insights on what customers want and need from your product and service. The problem is it’s unstructured, big and often...
View ArticleThe Search Party taps machine learning to spot variations in 15 million resumes
Online recruitment marketplace, The Search Party, is using machine learning algorithms to scan 15 million candidate resumes to ensure it provides the right candidates to employers.
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